tag:blogger.com,1999:blog-9186713985692800160.post2738423892474011221..comments2024-03-27T23:35:48.288+11:00Comments on Gourmet on the Road: Travelling, eating and drinking with Winsor Dobbin: How Jetstar launched a special offer and alienated thousands of travellers Winsor Dobbinhttp://www.blogger.com/profile/15212861404097138307noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-9186713985692800160.post-80699877648112144612014-10-28T14:25:40.100+11:002014-10-28T14:25:40.100+11:00What a horrible organisation Jetstar is.
My wife,...What a horrible organisation Jetstar is.<br /><br />My wife, three kids and I recently holidayed in Bali, a flight booked through Qantas. Of course we were put on Jetstar flights given Qantas no loner operates a service to Bali. Off we go to Bali armed with credit cards to purchase drinking water onboard.<br /><br />We enjoyed a wonderful holiday cut short only by the need to get back to school and work respetcively. We arrived at Denpasar Airport at a tick after 11.00 for a 14.30 flight home. We clear the required security in order to proceed to check in where a young couple advise us the flight has been cancelled. Impossible I thought. We had not received any notification. No email. No phone call and surely there would be staff on hand to convey this relatively important piece of information? The staff make their way to the check in booths at around 11.25 but refuse to 'open' check in or discuss the rumour that the flight has been cancelled until 11.45 when we are called forward and advised the flight has indeed been cancelled and the next available seats will be in 5 days time! After much protestation, we were offered a 18.30 flight to Perth, a five hour stay in a motel then a morning flight to Melbourne to arrive 30 hours after we began our journey.<br /><br />I understand 'these things happen' and frankly, had we have been advised of the cancellation, we would have stayed in Bali and made alternate arrangements from the hotel rather than cart 3 kids around for 30 hours to get home. Their excuse "we didn't have your phone number because you booked with Qantas". What a joke. Sadly for others, their flight over from Melbourne was also cancelled meaning the journey over was of a similar length. <br /><br />As a frequent flyer, I have had two other very unpleasant horror stories when luggage was lost and delayed for many days. Yep, you guessed it, Jetstar. They may have $99 or $88 or $10 fares but there's an old adage about peanuts and monkeys....Bert Werdenhttps://www.blogger.com/profile/18315296868011597317noreply@blogger.com