Sunday, 24 September 2017

Are you fussy about which hotel room you get? Help is on the way.

Are you the style of traveller who likes a corner room with different views? Or do you prefer to be right by the stairs in case of fire, or at the end of a long corridor for the peace and quiet? 

Whatever room you want, you will soon be able to book it in advance. 



British travel agent Thomas Cook has launched a new service that allows customers to choose their specific hotel room before they leave home.

For a €30 fee, per booking, customers can see a floor plan of the hotel and then select a specific room from those available in their room category.

They will receive an invite to use the service six days before departure.

The new initiative is already available in 50 hotels, across all six of Thomas Cook's own-brands, in destinations including Gran Canaria, Cyprus, Greece, Turkey, Majorca and Tenerife.

Thomas Cook says it will be available in 300 hotels by summer 2018.

Its research showed 87% of customers said they would likely use the service and a trial in a small number of hotels resulted in a 20% conversion rate.

Thomas Cook says it is the first UK package holiday company to offer the option.

"We have always prided ourselves a pioneer in the travel industry and this innovation is receiving overwhelmingly positive feedback from the customers who've taken advantage of it," said Thomas Cook UK managing director Chris Mottershead. 

Agents are being informed of the new service via a video, so they can explain how it works to their customers.It surely won't be long before the service spreads globally. 


No comments:

Post a Comment